[Resolved]  Voltas — unprofessional installation of ac and now want more money for reinstall

Address:

Ghaziabad, Uttar Pradesh, 201014

Hello voltas,
We have purchased Volta's 1.5 ton air conditioner from jaipuriya mall voltas showroom (KM group) . They promised free installation (5 year warranty) and installed ac on our glass window . AC is making very bad noise and we complained to customer care . One service engineer came and conclude that this noise is generated due to glass window . Why voltas brand shop installation person installed it over glass window, perhaps we have another window available .We called again voltas to reinstall in another window, they asked explained charges for this as 900 . We agreed as there is no other option .
Today, one person uninstalled the AC and said that another person will come and install it . We have explained him, that this AC will be installed in Another window and show them the place . He agreed that it will be installed their without any issue .
Now installation guy came and after seeing the place they say that to remove glass you need to pay 1000 extra . Why person who uninstalled the AC did nt utter a word about it .
Now tell me, why customer is going to pay 2000 extra for new AC without any of his fault ?
I feel that voltas, their dealer and technician all are fooling customer with their Advertisement, otherwise product and services are bad
Shiva kumar
First request number : [protected]