[Resolved]  Voltas — Unsafe and improper installation of split ac

Address:	Vadodara, Gujarat, 390019
Website:	Voltas and snapdeal

I've purchased 1.2ton voltas ac 153cy from snapdeal and installed in my house on 24-mar-15 through voltas installation team..

For the past 1 week i'm not able to run my ac due to frequent tripping of mcb within a minute of ac start up (I've encountered this issue within a week of installation). I've tried replacing the mcb but no good. Then after investigation with my electrician i've found that all my earthing wire in my house has got burnt due to ac and the issue didn't stop there.

While checking the connection from my indoor unit to the outdoor unit, i've found that the exposed portion of the cable has got cut by birds and that lead to short circuit. The copper tube and electric cable are left open without any insulation or armour which lead to this problem. I'm distressed with this badly unsafe installation by voltas team.

I've registered this compliant with voltas request number [protected]..

Voltas service technician has visited on 4apr and he is telling that the cable is to be replaced and some other technician will visit the next day and do the needful like covering the tubes and cables on extra cost. When i'm not responsible for the faulty and improper ac installation, why should i suffer like not using the ac for a week, replacing all wiring in my house, pay for ac cables and covering for cables and copper tubes and the distress.

Futher no one turned up on 5apr, i once again called voltas customer care, all they did is hear my story once again and registered a new compliant and told technician will visit on 7apr. Still unclear when this issue will get resolved ... ;(