Voltas — Voltas 1.5 ton inverter air conditioner

Address:	Chennai, Tamil Nadu, 600040
Website:	www.voltas.com

Dear sir,

1. This is with reference to my complaint no [protected] and [protected] and my concerns as highlighted in my earlier mails. I am not at all satisfied with your product for the reasons as amply brought to you in my earlier mails and also not meeting your promised service of saving power. Even today your website is hoisting that at the cost of one invertor ac run two normal air conditioners.

2. Since you are telling that air conditioner within 12 months warranty period are only replaced, after which only defective parts are replaced. My air conditioner may be buy back with suitable price ensuring justice to me and the spare parts may be cannibilised to other units requiring replacement. Alternatively the unit may be used at any of your office premises to experience the operational costs. Your office also needs air conditioners.

3. For having posed faith in voltas, you never intended to protect my interests. Finally i urge to buy back the product and the company offer price may be intimated to me for my concurrence.

4. Thanks for the bitter experience with voltas for choosing your product over other products available in the market and lessons learnt for posing my faith in your firm being the one of the renowned manufacture of air conditioner and looking for after sales service for your product.

5. At any pint of time you have never conceded to my requests nor was considerate enough to protect the interest of the customer. Donot you agree some times defective products might have been cleared the quality check? And you never bothered to consider this. You have always been sticking to crossing 12 months warranty period and never intended to look into other aspects and facts which shows you are solely trying to protect only company interests and he same is not expected.

6. One should remember that all terms and conditions are formulated and promulgated to upheld the welfare of every body.In the instant case also your warranty terms should have been formulated aiming to protect the interests of both the parties.

7. Alas you never interpreted these terms and conditions to safe guard my interest. You are the manufacturer of products and replace the product or restore optimal performance at company liability may not fetch huge losses. But it instill good faith amongst the consumers. By sticking to warranty mantra and doing injustice to me, your company is not going to be benefited immensely. On the other hand, if donot provide me support it would be betrayal of my faith posed in your firm.

8. If some thing is not in your reach or you are constrained to take some decision, the matter could have been referred to superiors with positive approach highlighting the concern of the customer. Where there is will there is way it is a common saying and well understood. I am not here to cause losses to you. I had proposed many options for which you did not concede nor have shown any positive response. You may require standby unit for cannibalization of spares to repair other systems or attend complaints.

9. Finally put forth following two options:-

(A) repair and enhance the performance of my air conditioner insitu by relocating the compressor unit and other services at company's risk and liability as the problem persisted since installation.

(B) buy back the unit at reasonable price to ensure justice to me.

Thanking you

Yours sincerely

L shamshullah,