Voltas — Voltas 1 Ton split a/c

Address:	Thane, Maharashtra, 400602
Website:	www.voltas.com

I bought Voltas 1 Ton split a/c on 07th Nov 2015 from 'Friend's Electronics' Store Thane (Invoice No. 21028).
In last 6 months it has broken down thrice with recurring problem of Gas leakage. Twice the company technician came, did some welding and filled the gas, but after few days same problem would recur. Now my a/c is not working for last 15 days, when I need it the most.

Twice I complained to Voltas Service centre and they rejected the complaint giving following reason both the times
"Your request no [protected] has been cancelled. Reason Job done by Third party"
"Your request no [protected] has been cancelled. Reason Job done by Third party"

I'm not sure which Third party they are talking about. For all the complaints I have registered via Voltas Service Centre itself. Also the service centre is very pathetic in terms of customer support and grievance redressal. They don't provide proper reasoning and the time at which the technician is expected to visit.

Kindly send across company technician to check the a/c. I'm fed up with how big company like Voltas treats its customer and the support provided by the company's third party contractors