[Resolved]  Voltas — voltas 183v czt (r-410a) air conditioner | new ac not working just after installation

Address:

493889

I have recently purchased voltas air conditioner (Model no voltas 183v czt (R-410a). The engineer visited the home for installation and was looking very inept is the process. He somehow managed to install the ac and did not wait for us to even check the proper working of ac. Now when we checked the functioning of ac, we came to know that the ac was blowing hot air while the outlet was blowing cool air. I complained regarding this to customer care and they registered my complaint.
The engineer after looking at the problem conveys that the flare part of the ac was damaged. So i contacted customer care again and the reply from customer care firmly made me believe why i was getting suggestions not to purchase voltas ac.

The customer care replied that they won't be able to help me out as i have purchased the ac from the shop. Does they mean by this that they will help me only when i purchase it directly from their factory. This is completely illogical from voltas.

The customer care executive (Mr md shehzaad ali) was saying that they won't be able to help in this regard.

So pathetic product and after sales service.

The ac isn't working just after installation and the customer care is taking about warranty.

They mean that the customer should be able to identify the working of the product just by looking at it.