[Resolved]  Voltas — voltas 183v-eya/1.5 ton split ac - indoor

Address:Jaipur, Rajasthan

My request number is [protected]. I purchased 1.5 ton split ac iinverter) from great eastern on 27/5/2018 and today it has to be installed at my residence. I got phone call from person whose mobile number is[protected]Kailah) and he asked me about address and i told him address should be with you. He told me more installation charges compare to what i was informed by great eastern. Then i talked to agent of great eastern and he told me that you have to pay rs.499/ + tax. Meanwhile i talked thrice to kailash and every time he replied that i will call you. Meanwhile i got sms that eng. Visited our residence but he didn't visit my residence. I was surprised and shocked. I was advised to call at [protected] and i told all these facts and he told me that i will call you after 5 minutes. But i am waiting phone call from two hours.
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Jun 30, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 30, 2018
Voltas Customer Care's response
Dear J R Kulhari,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Jul 30, 2018
Voltas Customer Care's response
Dear J R Kulhari,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Complaint comments 

Comments

I have entered into AMC for two ACs one window and one split with Aysha Enterprise, Mumbai for two years. Their cas memo is 5960 dt. 20.03.2018. Inspite of many reminders I have still not received the contract. Kindly send the same without any more delay.
Regards
Ananthanarayanan
Mob [protected]
Voltas Customer Care's response, May 30, 2018
Verified Support
Dear Ananthanarayanan,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team
Voltas Customer Care's response, Jun 7, 2018
Verified Support
Dear Ananthanarayanan,

As we received the update from our team that you are out of the town. So, please contact us later if you need any kind of assistance.

Regards,
Voltas Online Team
1.voltas is worst in product and service.
2. Bought voltas a month ago and it was leaking water from indoor unit. Raised complaint & the service guy came after 10 days. after lots of follow up (with ASM) got another replacement last week. That indoor unit too stopped working with in 2 days.now it's been lying on the wall.
Voltas Customer Care's response, May 30, 2018
Verified Support
Dear Customer(vsramadhasan),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Jun 7, 2018
Verified Support
Dear Customer(vsramadhasan),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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