[Resolved] Voltas — Voltas, AC 1.5ton 185 zyj model

shanthi.thandra

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500011
Website:	voltas

We have bought a voltas AC, 1.5ton 185zyja model on 29/4/2017 from south india marketing agencies, tilak nagar, hyderabad. Bill number: 6652.

We iinstalled it on the very next day.
When we tired to on it, it didnot work, we made a complain and next day they came and told us that there was no gas, later they said welding is required.. As it is a new AC why should we do all this.. and how can we trust after doing so many repairs.We complained regarding this, but no one responded.

We need replacement for our AC as soon as possible.

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Jun 24, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 16, 2017

Voltas Customer Care's response Dear Customer (shanthi.thandra),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 24, 2017

Voltas Customer Care's response Dear Customer (shanthi.thandra),

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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Comments

mgoyal4515

from Mundi, Madhya Pradesh

Dear Voltas Team,

Quarry has not been resolved in time that is the reason our products AC out of warranty now technician came and offered service charge privately which is against company rule and regulations.

Kindly resolve the issue aa soon as possible.

Thanks & Regards
Mukul Goyal
[protected]

Voltas Customer Care's response, May 17, 2017

Verified Support

Dear Customer (mgoyal4515),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jun 1, 2017

Verified Support

Dear Customer (mgoyal4515),

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team