[Resolved]  Voltas — voltas ac caught fire in middle of the night personal safety risk

Address:

152001

2 nights back my parents were sleeping in the room and AC was ON (Voltas 1.5 tons). Around midnight, my father heard a loud noise and when he opened his eyes he saw that the AC had caught fire and flames were coming out. The room had smoke. Luckily the curtains were pulled to the side and he put the MCB off before dosing off fire with water. Two of them stay alone and it was a lucky escape. I haven't got good response from consumer care. When I told them about this issue they said OK we will take 72 hours and you have to pay 450 rs for the visit. I told them I cant wait for so long and need a report. Today your representative called and said that I will take 450 rs for coming and your AC is out of warranty so you will have to pay for everything. Note we get Ac serviced regularly and stabilizer has not gone and working fine
My question is following:
1. Is there any responsibility of company in this case
2. Do you mean to say that after warranty period we should consider that anything can happen to AC even a blast
3. Is this the service level we should expect from a reputed company

Please note that I also am a Senior Management person in a very reputed MNC. Never such a response is given to a consumer. We pick packets even after the shelf life is crossed if a consumer complaints and look into the reasons how it got to him. Finally its our product in the market and we are responsible. Hope same standards applies to all companies.

Expect a proper investigation from company's side that is in line with company's name and trust we show to the brand.

Regards:
Amit Duggal
full name is provided so that my credentials can be checked on linkedIN if req.
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