[Resolved] Voltas — voltas ac gas leak within 6 months due to improper installation. voltas wants consumer to pay.

Girish Dineshan

Address:

Hyderabad, Andhra Pradesh, 500056

I bought a voltas ac from amazon. Amazon had a paid add-on service for installation of the ac. Within 6 months the gas has leaked. I called voltas. Voltas says the installation was not done by an authorized technician and they don't have any records regarding this.
Amazon says i will have to pay for this as this is not covered under warranty. I asked how faulty installation done by the technician is the responsibility of the consumer, they have no answers for the same.
Ac serial number - 4551814b17ec06226
Model 185jy

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Mar 3, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Voltas Customer Care's response Dear Girish,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jan 30, 2018

Voltas Customer Care's response Dear Girish,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team