[Resolved]  Voltas — Voltas ac not changing the address on relocation despite many requests

Sir
Despite my best efforts I have not been able to change my current address and as result unable to avail single service for any of my 4 new Acs which are in warranty.

I had shifted to a new location -Greater Noida on 24 Aug 22, which is having 4 new Voltas Ac installed. As per the protocol Voltas should have updated their records with the serial No. of these 4 machines and updated with address of the invoice when these 4 machines were installed by Voltas Installation/service team. But apparently no such process is in existence in Voltas.

Maybe that is the reason that even after half a dozen calls to customer care they are unable to change my old address to the current address and repeatedly delegating service dealer rep to the old address. Since I relocated, the service engineers took no action, saying 'customer shifted'.

Please advise whether Change of address is permitted and if so, does it require the Head Customer Service approval.