Voltas Complaints & Reviews

I bought an ac in mid of April.
With new ac the technician who came to install charged RS 1000 to do the install.

After few weeks it stopped working
After complaints and constant calling to service centre, rude behaviour of service centre representative Dalbir Singh (Kharar )
It got picked up.
In august again it stopped working when I registered complaint
Next day a technician came and told he will get it picked by the end of the day and asked for service message that came.
He took screenshot of that and even without providing resolution he closed the case

Next day after calling n no. Of times to service centre I called customer service and came to know that case was closed
So I again asked customer care representative to open case and reassign service centre and gave me number of some regional manager
After meddling with him for 2-3 days finally he assigned new service centre and when new technician came he said they have to order some part and it will take 7-10 days to get that part which needs to replaced.

That’s the service of Indian number 1 ac company.
When I called the customer service again
They told me only service centre can tell when will part arrive
Service centre guy didn’t tell and said customer service will tell,

It’s been 3-5 months since I bought this ac
And second time it will get repaired
And whenever I have to get it fixed I have go through all this ?

What part takes 7-10 days to arrive?

Poor product and bad customer service and support of the product

This is inform you that service against ticket no [protected] and [protected] not done even after one and 1/2 month completed. I lodged my Complaint on 30/06/22 as AC was not working. Voltas service centre at Ghaziabad local representative came on 6th July and informed us regarding non functioning of sensor and later on said compressor issue. The local service centre is totaly defunc and saying components not received so far till 26 th july. Team voltas took up my matter only after I raised this matter to social media.On 28 th july .but now matter is still at no place. I have escalated my issue at varioius platform and email almost 14 times and team confirm that matter will resolved on same day . False promises over phone made by local team headed by asm RAVI Jha and forwarded our call each time. It height of inefficiency and unprofessional behaviour.

My Air conditioner bought from Tata cliq of brand Voltas has been dead for over 2 weeks now. The service centre of Voltas has been useless they have visited my home twice more than a week ago but nothing happened. After chasing them up and calling several times I was told that condensor needs to be replaced but it is not available so I need to pay up depriciation amount to get a replacement. This all is happening when my AC is under comprehensive warranty for 5 years and I have also taken the yearly AMC as well and ac is not even 1 year and 3 months old. This was a defective product that was delivered and have raised atleast 10 complaints ever since I bought it. Details of product Voltas 1.5 Ton Copper (2020 Range) WAC 18H DZB (R32) Hot and Cold Window AC (White) 1.IMEI/Serial Num 4011359A20GC00520. Invoice attached as well. Either I need refund of Rs 28000 which I paid for the product or a replacement with similiar product without paying anything. What's the fun of buying something with comprehensive if Voltas is threatening me to pay up for depriciation.

I have been using Voltas split ACs for last 20 years and never faced problem in performance.
I regret to inform you that In 2019 i purchased on Split Inverter AC of 1.5 Ton for my home. It have proved to be a very bad decision as the ac never run satisfactorily. I have made several complaints since installation of AC we did not pursue the complaint during covid period as we did not allow any one inside or home. This AC was attended...

Why visit charges are high, a person has to bear rs 700 against visit charges . Service provider said that these are company rates .

Product was purchased around last of April'22. Inner module showing E3 error from 7th of Aug'22.
Complaint has raised from customer service two times but still no engineers came to visit yet.
Need to look into this matter on priority...

I am very disappointed & stressed with Voltas AC Service, I have placed AC repair request on July 5th & Service person came next day, Parts has been Claimed under Warranty, Initially they says it will take 4-5days and later when i contact Voltas care they says it will take 2 Weeks to get part replacement & no response from Voltas. Again i have contacted via phone & email now it was postponded to Aug 6th(very upset) & i have tried to communicated with all mode via Customer Service email & Phone again it was changed to Aug 12th 2022.

Voltas Escalation department & Voltas Area service manager now they are simply changed ETA of parts to Aug 28th. I don't have trust with Voltas now & no proper update from all the department in Voltas. I need an help from consumer commission to resolve this issue, Pls help me... This is my Last Hope.

VOLTAS SERVICE REQUEST #[protected]

My 3yrs Baby & Pregnant women unable to bear the heat we are suffering
for past 1.5 months . pls help us

3 months pehle 5 star window Inverter ac purchase kiya tha jo kareeb ek mahine se dead pada hai 22 july ko complaint ki thi, 140 baar customer care par help maang li, 15 baar mail kar chuka hu aur area service manager aur service head se bhi 20-25 baar request kar chuka hu par koi nahi sunta ab to mera mo. No. Bhi customer care par block kar diya hai
Third class service of Voltas

I have purchased a Voltas split AC for my workplace. I have everything fitted already like the wire stabilizer and every single thing that needs to be there for an AC installation. But the service guy came to install the ac said that I have to purchase the new wiring ang stabilizer as well from them. Wire cost he told me 320/ feet or meter i don't remember but he told me wiring would cost around 4000 and in total he said the fitting would cost me around 7500. I did not have an option to install the ax from a local electrician because till the time Voltas engineer does not scan the code on the product. It won't be working. This is how I have been told by that service guy from Voltas. DO NOT BUY VOLTAS ACs. I have returned that AC to that store and bought a new AC from Hitachi. Working good on my existing setup. THEY ARE NOT TATA PRODUCT. #CHOR

We buy voltas window inverter ac in April 2022 from Gaurav sales H. no. 103 nihal vihar phase 2 nilothi extension Nangloi Delhi AC is not working properly for day after one it is not colling and again and again it compressor stop working we complaint many time like 5 to 6 times but problem is not solve worker came and take ac along with them they came after 10 to 12 days but after some time the problem remain same. we complaint again they came but don't know about the problem. this ac piece is defective please replace it.

Service Request # : [protected]

Sun, 10 Jul, 12:08

since above mentioned date i.ve been constantly calling voltas CC & service centre, & initially it took about 20-25 days for changing a part of my 1.5 ton Windows Split AC, that has "no cooling" issue.
& again after 1 day it got the same issue & till date i am waiting to get that part changed by voltas service team, & nobody has the exact timeframe in which my AC would be ok, almost summer is over & despite of several requests of taking action asap as we need to run this AC in harsh summer days, nobody is taking it seriously

Part not available after 9 days getting 2-3 days estimate on each contact. Contact them 4th time.

I've registered complain on 31/07/2022 got 2-3 days estimate to change the part, did not get any response in 3 day after that i contact them for status got anther 3 days estimate waiting for another 3 days did get any response from their side getting another 2-3 days .

Hi Sir,

We have purchased voltas AC from amazon around 8 months back and product is in warranty and the order number is[protected].

We have raised two times service request and everytime they are closing by themselves and putting absurd reason

[protected] is the service request number.

10 time we have called customer care and issue is not resolved.

Cooling & indor se awaj aa rhi h

The General Manager

Voltas Company

I have purchased a Window AC of Voltas ( Model - WAC184VADA, S No. 4011440A22CC03797 ) on 10.06.2022 and as the packing of the said AC was open, it was found that both the locks of the display were damaged.

I immediately reported the matter to the concerned shopkeeper and he assured me for solving the problem within a couple of days, but after waiting for 2-3 days my complaint was not entertained.

As advised by the dealer, I contacted the customer care. they provide me a request No. [protected], the customer care did not respond positively and advised me to contact so on so.

Sir, whatever advised I got from different representatives of the company, I went through and tried to contact them but nobody could satisfy me but shifted the goal post from here to there.

Sir, Voltas is a very reputed Company and customer expect full cooperation from the representative but due to reasons best known to the company representative, I am very hurt by the attitude of your staff looking after the services.

After waiting almost for 2 months and running from pillar to post, I am compelled to share my pain with the higher officials through this mail in anticipation of a solution to my problem.

Thanking you once again in anticipation

(Ahmad Ali)

I have registar a complaint 27 July 2022 Time 07.48Am But six days are gone but my problem was not solve and no one was visit and I call many times to customer care but every time they say me you wait half and one hour but problem was in same path and i contract senior department talk many times but my problem was not solve and they provide me no Of Area Manager Arun Gupta sir but they have not respond my calls and messages and also contact Mr Pirag jain sir they have not respond my calls and messages and i request though this message plz solve my problem as soon as possible that is your most kindness..
1.[protected] Arun Gupta sir
2.[protected] Priyag jain sir

Highly currupt all management and irritating and i have no word to say

I get the gas leek complain done on 11th May 2022 Alkapuri township, Manikonda Jagir, Hyderabad. via the Voltas agency "Weather guard Service"
CALL no :[protected], for which I got a warranty of 3 months, the gas again leaked in 1 1/2 month span of time, After registering a complaint, Weather guard delayed for 1 week (SR- [protected]) and later one guy came for inspection, later they visited my place 4 time (8 persons), every time new pair of guys come and fill the gas, One person keeps blaming the earlier guys that they didn't fill and close the compressor leave properly.
Every time they come and give training to the helper how to do the service. there work is so inefficient that they blame previous team for not checking properly ( as if they were right),
Finally after 2 week of complaint and follow up with 4 visit to customer complaint today i.e on 28th July. They refused to give an updated service report mentioning todays date and 3 months of extended warranty. They keep on killing the time and want the warranty duration to be completed.

Untrained staff, un efficient equipment, ( Senior employee Razack (cell [protected], along with Afsan Ali [protected] who is a trainee) )who visited lastly says, previous visited staff has a meter which shows wrong reading, the reading which he saw in earlier visit is same as per his meter ( so silly reasoning given to customer),
Event the Weather Guard manager support his inefficient employees, says this is final and he give a verbal commitment that he will attend if any issue comes, we only give 3 months warranty. THEY ASK FOR SERVICE CHARGES FOR EVERY VISIT, THEY ARE NOT WILLING TO GIVE WARENTY FOR TODAYS WORK, THEY ARE THAT MUCH CONFIDENT ABOUT THERE INEFFICIENT WORK.
AND THE WEATHER GUARD MANAGER -[protected] ARGUES FOR NOT GIVING WARENTY FOR TODAYS WORK, (SAYS IF WE KEEP ON EXTENDING THE WARENTY WE KEEP ON ATTENDING THE SAME CUSTOMERS FOR 6 - 12 MONTHS ) SO THEY LIMIT TO 3 MONTHS, THEY DONT DO THERE WORK EFFECIENTLY IN ONE VISIT

MR. Vishal Gupta MR. Garvit both are highly irresponsible and corrupt person in DSC/RAMBAG/AGC .They have taken five thousands and asking again one thousands five hundreds rupees how they can sort the problem.ur mail is also irresponsible and careless .
There is any meaning o[censored]pper manager in voltas
complaint no. [protected] registered mobile no. [protected]
complaint no. [protected]
complaint no. [protected]
complaint no. [protected]
complaint no .[protected]
yet there is no complete resolve problem dated 27/07/2022 w.e.f. 07/07/2022
take ur product and amc back and refund me .I don't like such type behaviour of service centre .very careless and irresponsible fraud

I purchase tata voltas split ac on 19 july 2022 but there is no installation technician come to install . but today 26 july technician call me I come morning 10'o clock but i call many times till night 8 pm . till 7pm I call him he speak now come after 1 hours, 1 hours, 1 hours but no come at last he speak me i can not come i speak him why you speak me he speak my duty is finish in this conversation he misbehave talking many times he is very uncivilized person.voltas ac never buy the device is very bad and his staff and technician is very uncivilized
Technician mobile no.[protected]

My mobile no. - [protected]