[Resolved]  Voltas — voltas ac not working for many days - no help from voltas

Address:Ranga Reddy, Andhra Pradesh, 500084
Website:www.voltas.com/contact/unitary_cooling_products.asp

I have registered a complaint on 6/4/2018 with voltas customer care mentioning that my ac making erratic noise. They sent some one after few days and in order to fix the ac he broke the swing blade of the ac. He said he will replace it one or two days.

There was no call from voltas and after two days when i called the customer care they gave me numbers of area mangers devender ([protected]) and srinivas ([protected]). These guys never pick up their phone or call back.

So i kept calling customer care every day (Not to mention that every time a new guy picks up the call to whom i had to explain the whole story). After around a week they sent the same guy to replace the swing blade. He replaced that but after a day it broke again.

Now i am again calling customer care everyday to get my ac fixed. Its been 20 days and this has been horrible experience from every end of voltas customer service.

Is there anyone from voltas who can fix the issue?
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May 28, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2018
Voltas Customer Care's response
Dear Ritesh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Apr 25, 2018
Updated by RiteshM
Just sent email to voltas.[protected]@gmail.com with issue details and my mobile number.You should be able to pull the complaint registered on April 6th with my mobile number.
If you have any question, please let me know.
Verified Support
Apr 25, 2018
Voltas Customer Care's response
Dear Ritesh,

Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern.

Regards,
Voltas Online Team
Apr 26, 2018
Updated by RiteshM
Is there any update on this ?
Verified Support
Apr 27, 2018
Voltas Customer Care's response
Dear Ritesh,

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team
Verified Support
Jul 06, 2018
Voltas Customer Care's response
Dear Ritesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
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