Show menu
Ask a Question FAQ Sign in

[Resolved]  Voltas — Voltas AC, not working properly

I have purchased a voltas ac on 17/6/2015, from the first day swing was not working, I log a complaint and they changed swing, two days later again it again stopped, similarly the swing was being replaced many a times. Now after opening the grill other functions are not working properly. When I asked for replacement of ac they abuse me.
Complaint marked as Resolved 2020-01-07 11:15:12
worst service
Complaint comments  13 Comments     Updated: Share0Tweet0

Comments

Dear Mohit1goel,

We are sorry for the experience you had. Please write to us about your problem with your complaint number, mobile number and email ID at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Online Team
Voltas
voltas many a times a had discussion with your customer. You have produced a faulty AC and delivered to customer.
for the first time you have replaced the part I have accepted, again the same past was damaged, again I accepted, but this is the third time the same issue persists.

When I spoken with customer care they take service center on line and the service center says any how your AC will not be replaced.

In order to fix the problem My brand new AC has been repaired 4 time only in 15 days since I purchased the AC.

Dear Voltas, AC is a machinery and if a machinery is opened then it never works as expected.

Now in the hats off for such warm welcome. and I thank god that luckily you are able to snatch my pocket only once. As I was planning to have 3 more AC to make my home fully air conditioned Finally ended Up buying dakin. which is working great.

Now concluding tell me if you can replace my AC or not.

and tell me one more think.

Suppose I purchased an AC dated 7-7-2014 and with 1 year warranty, and suppose my AC stops working on 7-6-2015, I log a complaint and service center fixes it and again the same part was not working properly after 2 months. So ultimately my warranty got expired and I have to pay for the fixed part. So I think this is the technique you cheaters are using to snatch money from innocent customers. Very great marketing voltas.

and in my area and also in my office I would suggest my friends and neighbours that never ever go for VOLTAS and will narrate the same scenario to the world via social media. so that other innocent people can refrain using such worst services.
any updates cheaters!!


People who are viewing this post please never go for voltas AC... worst worst worst.!!!
Worst ever services.. If my product was not replaced I will write a petition in consumer court against the fraud you are doing with the customers.
I got a call from such a worst company and after narrating the whole problem over here itself they said please repeat your problem again. haaa great marketing and black marketing cheaters.

After narrating the whole scenario again they said we have taken your feedback and will get back to you. Then why the hell I have posed here, here I have posted the whole matter so that you can provide me the resolution not call me to only take feedback.

Again i asked the person after taking the feedback when would I here from you, they said ASAP. i asked tell me number of days, months, years, decades .. at least quote me a number but they refused to do so..

Hats off VOLTAS.. for your after sales service.

You are not more than snatchers. Cheaters. Frauders ..
any updates cheats???
people who are viewing the post please never ever go for such a cheat company... they are simply waste and snatching money from consumers.

please never ever go for VOLTAS...
Dear Mohit1goel,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.Have a nice day.

Regards,
Online Team
Voltas
Are you kidding me!!

I have received no response from your side. Despite writing complete description over here your representative called me asking for complete description again, indeed of providing any description they were interested in knowing my problem statement again and again! Hats off ! to your marketing team! the way you waste time and fool customers. Now again citing the whole problem statement again, they said we have noted your concern and will get back to you. But I am yet to listen from, your side.

Now suddenly you mailed me. that my concen has been resolved.

People who are viewing this post please see the way they provide after sale service. Please never ever purchase voltas.
Dear Mohit1goel,

As confirmed by the team, during the rectification we have opened the Ac and changed swing motor after that AC is working completely fine without any problem. If you are still facing any issue, please write to us at [protected]@gmail.com

Regards,
Online Team
Voltas
After replacing the part, my machine has opened. and now grill open and not fixed. Could you please provide me a resolution for this problem! I request you to please give me a call from head office.
Dear Mohit1goel

Appointment with you has been fixed for today at 11:00 AM. For any further clarifications, please write to us at [protected]@gmail.com

Regards,
Online Team Voltas
After discussion : I gave to options to voltas, for the blunder they did
1) Replace ac
2) Provide me extended warranty.

But they are not able to accept anything.
They want customer to only the faulty product and they will keep on doing things according to their will.

Hats off! please never ever buy from VOLTAS!!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    59%
    Complaints
    3219
    Pending
    690
    Resolved
    1726
    phone
    +91 22 6665 6666
    +91 22 6665 6333
    location
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033