[Resolved] Voltas — Voltas Air cooler problem

rathina

from Chennai, Tamil Nadu

Address:	Madurai, Tamil Nadu, 625012
Website:	www.consumercomplaints.in

I had purchased voltas aircooler at april 24, 2016 at SATHYA AGENCIES PVT LTD, WEST MASI STREET, MADURAI. At the evening the machine has delivered to my home & the machine can't running. I inform the details to the company they will replace a machine the next day. after 3 months again machine can't be running. I have call the company to give the details about the complaint.

After 1 week the technicians are attend the air cooler complaint. They said the fan motor is totally zam, Need to change the fan motor. we are also tell ok.the next day the technician come & change the fan motor. But we are not satisfy with replaced fan motor. because fan motor speed is very low. it is not satisfy my family members including me. So i need replacement of new machine. so many times i have call the company for this complaint. But no response. Each time they said same answer "tomorrow technician come", "tomorrow technician come". But still not coming. This Voltas air cooler is not use. it is waste.

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Oct 27, 2016

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Voltas Customer Care's response Dear rathina,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team