[Resolved] Voltas — voltas company deny for free service but committed at the time of purchase

sukhadm

from Mumbai, Maharashtra

Address:

114 palam vihar majitha road, Amritsar, Punjab, 143001

Dear sir,
Respected sir/madam,
Actually i want to say that i have purchased a split airconditioner in the month of june 2018 from a voltas dealer who has a showroom in hall bazar amritsar. When i registered my product on the company online service system a company executive communicate me company service policy which is mention as below.
1. Company give me 02 no: free service within a year.
2. Company give me 5-year full product warranty and 10-year compressor warranty.
3. The company has a condition on warranty:
"that consumer avail the facility of warranty who got regular service through company service center"
Now the company gets one service in the year 2018 and the second service which is due in the summer season of 2019 and also free as company policy but the company neither provide me second free service nor continue my product warranty.
So help me for justice against the company's this forgery and protect my right. And provide me my second free service and regular warranty. Please

As subject cited issue and your comment on grivance portal my registerd contact no. Is [protected]&[protected]
Regarding complaint no. Is
[protected]
This is your kind information please.

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Sep 7, 2019

Complaint marked as Resolved

My complaint still pending not any person call me and not any attend my complaint Only wrong comment posted .now in this time company doing forgery ragarding free service with me my contact is 9417855969 and email is [email protected].

Voltas customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by sukhadm Wrong comment posted my complaint is still pending neither any person call me nor attend my complaint.

Sep 07, 2019

Updated by sukhadm Not Resolved still pending

Verified Support

Sep 07, 2019

Voltas Customer Care's response Dear Customer (Sukhadm),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Sep 08, 2019

Updated by sukhadm No body call me my free service is still pending. And my issue is unsolved?

Sep 08, 2019

Updated by sukhadm My issue is unsolved and still pending????

Verified Support

Sep 09, 2019

Voltas Customer Care's response Dear Customer(Sukhadm),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Verified Support

Sep 24, 2019

Voltas Customer Care's response Dear Customer(Sukhadm),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team