[Resolved] Voltas — voltas cooler stopped working after 1 month

sapanmohapatra85

from Bengaluru, Karnataka

Address:

700101

I purchased voltas 32 ltr air cooler before 1 month ago. After 1 month it suddenly stopped working. After raising complain in customer care technician did not visit the side with in 24hr instead after following up with the customer care multiple time technician called me after 36hr and asked me the details of the problem.He suggested me that the main motor got damaged and need to replace and it will take some time. I asked please visit he said the same thing i will do after visit. So i called the customer care and asked me to get replace the cooler completely .But they are not cooperating and always giving me excuse.
I really got frustrated about this and need the resolution asap.

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Aug 3, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2019

Voltas Customer Care's response Dear Sapan,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 29, 2019

Voltas Customer Care's response Dear Sapan,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team