[Resolved] Voltas — Voltas customer care fraud

kavitagg

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110009

I have registered my complaint on 18th april 2017 at [protected]. They told me that their system is down and asked for my address, mobile number and name. The technician visited the same day and charged me rs. 1600/= the ac stopped working on the same day after sometime. After 7 days i came to know that my complaint was never registered in voltas system and someone from their customer care passed on my private information to a private service center fraudulently. This is a criminal offence as the persons pretending to be voltas technician could harm us to any extent.

I complained voltas headoffice in delhi, but i am shocked that they did not attend my compaint till now 26th april and not taking any action against their customer care. They can track my phone call if they want.

Whenever you make a call at customer care, there is a voice... "your call may be recorded for internal tuning purpose", but that is just useless.

Very bad experience with voltas.

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Jun 5, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Voltas Customer Care's response Dear Customer (kavitagg),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 04, 2017

Voltas Customer Care's response Dear customer (kavitagg),

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team