[Resolved]  Voltas — voltas desert cooler 60l

Address:Rangareddy, Andhra Pradesh, 500048

Complain request number: [protected] 2nd apr
Technician: [protected] 3rd apr
Called but failed to give an appointment. He was insisting that he will call before visit.
When i was insisting him to give roughly appointment, he disconnect the call. Bad behaviour.
Without appointment means i have to stay at homewhole day. Then i called voltas service center. They assured
Me that the technician will visit next day morning at 10am. Until 3:45pm i did not receive any call or direct
Visit.

Reminder on 4th apr morning with service center. They promised that they will send the technician before 12:30pm.
I am still waiting.

Called again on given number to me
Service center: [protected], he promised that he will come.
4th apr at 16:14pm

Called again on
Service center: [protected], he promised for tomorrow 10th april and assigned two engineers
By sms
9thapr at 05:57pm

Received sms as resolved on 11apr at 6.53pm
Then i called on their service center # [protected] requested them to send
Their technician and keep open my complain until resolved. They promised me as usual will send tomorrow early morning hours 12th apr.

Further requested them to keep open my complain until resolve.
11apr


Voltas air cooler’s complaint email id - [protected]@voltas.com on 4th apr
Until now 11th apr no reply.
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Apr 12, 2019
Complaint marked as Resolved 
Within 24 hours my complain on Consumercomplain, the Voltas taken steps to solve my cooler problem. Thanks to all who supported me.
Voltas customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
Voltas Customer Care's response
Dear Customer(sbashwar),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Apr 12, 2019
Updated by sbashwar
Technician Mr, Tilak visited my place at around 6:30pm and solved my cooler problem.
12th April 2019.
Thanks for the support provided to me.
Verified Support
Jul 05, 2019
Voltas Customer Care's response
Dear Customer(sbashwar),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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