[Resolved] Voltas — voltas providing poor service, not resolving complaint after 20 days of follow up

Vaishalikumari

from Noida, Uttar Pradesh

Address:

251001

We have complaint about our split ac issue on 13 may 18. Technician visit after 2 days of registring complain. He told that pcb in ac is short circuited due to which ac is not working and took pcb for repairing. Next day he came back with pcb but still it did not worked. And said that other part os short circuit now and need to fix. After that day he did not revert back. We have called many times to customer care and everytime they said we have raised it on high priority and it will resolve it soon but after 20 days and numerous calls no one is fixing the issue.

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Jul 12, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2018

Voltas Customer Care's response Dear Vaishali Kumari,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 11, 2018

Voltas Customer Care's response Dear Vaishali Kumari,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Comments

Jenisha Shalu

from Coimbatore, Tamil Nadu

I given the complaint before 45 days till now they are saying to wait for 2 or 3 days. I fed up with all ur irresponsible answers nd they are saying that they have no stocks. I[censored] don't care about our complaints then consumer court is my last option

Voltas Customer Care's response, Jun 6, 2018

Verified Support

Dear Jenisha Shalu,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jun 14, 2018

Verified Support

Dear Jenisha Shalu,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team