Voltas — Voltas selling defective AC, customer support and service center are useless.

Address:

New Delhi, Delhi

I have had an extremely disappointing experience with Voltas air conditioner and would never recommend a voltas product to anyone. I purchased a Voltas Ac 183CYA 3 star window unit on 29-apri-15l from Mahajan Electronics, Rajouri Garden, New Delhi. Buying and getting an AC installed is a simple process which should not take more than 2 hours. But due to poor quality product and service I have wasted a lot of time The first unit which was installed was found to be dead on arrival by the installation technician. I received a new unit on the same day and it was also installed by the same technician on 29 April itself. So 1 complete day was wasted in installation. However upon installation I observed a strange loud noise coming from the compressor, but the technician assured me that it is the actual sound and nothing is wrong with the product. However the sound becomes intolerably loud if the air conditioner runs continuously for a few hours. Upon seeing the same model making no noise at a relatives place, I complaint again about noise. After 3-4 days of repeated complaining only did technician showed up and he was very reluctant in accepting that the unit is faulty. After 2 days of filing complaint on 19-May my air conditioner has been picked up by Ace Engineering (authorized service centre), Rajouri Garden for repair work. On 23-05 service center returned the ac, however this time there is new problem that unit is not at ll cooling the room Point of concern. 1. Why did the technician who came for installation lie in the first place? 2. Why was the technician who came after filing complaint reluctant in accepting that unit is defective? 3. I[censored]nit has been faulty on arrival why is company repairing it and not replacing it? 4. Due to the repeated installation and removal the wall around the a/c frame has become dirty with hand marks of your technicians and even cracks have come up. Who will pay for getting it fixed? 5. Why did the service centre did not check the unit befoe fixing it, now i need to send it again, again waste my time dealing with servive centre people to get unit picked up.