[Resolved]  Voltas — voltas window ac destroyed by service centre

Address:New Delhi, Delhi, 110092

Hi,

This is to bring in your kind notice that i purchased Voltas Window AC 183DYA on 25th April 2017.

After 3 months AC cooling problem started coming in, complaint was attended by Super Breeze Regd. these guys always took 5 days to reponse back on the complaints. cooling problem is shown after every 1 months of service.

I called the customer care around several time and they attended after 10 days and the issue was found as Cooling problem, i want to bring in your notice that this problem is again shown to me again and the AC is not working now. I have paid to the Super Breeze Regd. around 1000 Rs. while the service was free but still the cooling problem is not resolved yet.

Now the current stage is nor the service centre or the voltas customer care is attending the problem.

This cycle is going on from last couple of months these service centre people come and take the AC on bike and ask me to pay for my old complaints I paid to them but the problem is still not resolved. They completely destroyed my AC for money and i also submitted several complaints on mail to voltas but no action has been taken and i always get a reply stating please wait we are looking.

I just want my a new product or my money back and necessary action to be taken against service centre super breeze.
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Aug 24, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
Voltas Customer Care's response
Dear Himansh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Complaint comments 

Comments

Hello,

I have already sent many mails on voltas.[protected]@gmail.com this mail id from Email ID [protected]@gmail.com. please check and i need to bring in to your notice that the reply i am getting from the mail is robotic and i this issue is running from last 2 months, i have written all the problems in the mail but noone turned on this.

My Contact number is [protected].

Thanks
Himansh
Voltas Customer Care's response, Oct 17, 2018
Verified Support
Dear Himansh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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