[Resolved] Voltas Water Cooler, Stabilisers Deep Freezers, Dispensers & Visi Coolers — water dispenser leakage

ranjana56

from Jind, Haryana

Address:

Kurukshetra, Haryana

I have purchase a voltas water dispenser. Model Mini magic pure - R on
the first day water leakage starts from inside, I lodge a complaint
on.3-Aug 2014 after that on 18-Aug 2014. My complaint no are [protected]
and [protected] I am regularly calling customer care every time
they gave assurance of engineer visit.I was not expecting this type of
quality of product and after service from brand like voltas. I am
feeling very disappointed with your product and
service it almost one month since I have bought this product but
not able to use it . On other hand after spending our hard earned money
it is cause of mental stress Hope to procure your kind and much
needed attention in this matter

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Aug 14, 2020

Complaint marked as Resolved

Aug 26, 2014

Updated by ranjana56 This is to inform you that alter registering complaint many times on 23Aug some one came from service centre and not even trying to solve the problem at home. He said it will be repaired at service centre.. I am confused why a unused product needs this type of repair.secondly I have
doubt about their way of handling the product . If the product has defect that cannot repaired in the presence of customer than the mater is serious . How these defective product's checked and passed by the company. I also got a call from Mr veneet from karnal. After much discussion he agreed to provide service at home but person from service centre came and refused to repair .I request you to provide service at home . If the defect cannot repaired at home .Than the product should be replaced.

Sep 07, 2014

Updated by ranjana56 fifteen days passed. No response from voltas.Even there officers not taking ja phone calls .

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Ranjana,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas

ranjana56

from Jind, Haryana

This is to inform you that alter registering complaint many times on 23Aug some one came from service centre and not even trying to solve the problem at home. He said it will be repaired at service centre.. I am confused why a unused product needs this type of repair.secondly I have
doubt about their way of handling the product . If the product has defect that cannot repaired in the presence of customer than the mater is serious . How these defective product's checked and passed by the company. I also got a call from Mr veneet from karnal. After much discussion he agreed to provide service at home but person from service centre came and refused to repair .I request you to provide service at home . If the defect cannot repaired at home .Than the product should be replaced.