[Resolved]  Voltas — water dispenser c. no. [protected]

Address:

New Delhi, Delhi, 110092

My complaint for water dispenser, after regular touch with customer care voltas has cancelled the complaint. The history of my complaint as under:

On 05.09.2017: i have registered a complaint to your customer care at 12.01 pm that my water dispenser not cooling properly. C. No. Provided as [protected].

On 06.09.2017: your technician mr. Rohit was come from super breeze regd. And after checking, tell me that there was problem of gas, our person come tomorrow to pick up the dispenser for our workshop, where we fill the gas and sent back. Charges will rs. 1, 500/- bu t pay 250/- now for visiting charges which will adjusted in rs. 1, 500/-.

On 07.09.2017: (1) a person from super breeze regd. Come at 11.40 am and pick the dispenser for service.

(2) at 6.15pm i have received a call from super breeze regd. That your dispenser's compressor is week. Can we change the same, i will no, why your technician not check the same at my premises. Why i satisfy that no one cheating with me on behalf of voltas? Please satisfy me that compressor of my dispenser not changed by any person of service center or service center itself. If this problem is there why not tell me by your technician visited for checking and charging rs. 250/-.

(3) after receiving the above call i was immediately call to customer care no. [protected] and lodged complaint for the same, customer care person tell me, we will record your complaint for enquiry.

(4) i have received a sms on my registered mobile at 8.29 pm that your request no. [protected] has been cancelled. Reason duplicate registration, please contact call at helpline [protected] for further assistance.

On 08.09.2017: i was call at helpline no. [protected]: ask why my request has been cancelled after lodging complaint of your authorized service center. A same full reply from customer care person that we have not cancelled any request this is from authorized service center only, we can lodge only complaint and forward it. After that on my pressure she provide me only this e-mail and tell me pl sent mail on it. After that i have recd. Three massage from your company (I) your product enquiry request no is [protected], (Ii) you breakdown request no is [protected], and (Iii) request no. [protected] appointment schedule for 09.09.2017.
(Iv) i sent a mail to [protected]@voltas.com, in revert mail they transfer my complaint to delhi brach service center and depute mr. Ashok yadav.

On 09.09.2017: at 10.20 person came from service center with my dispenser with out repairing and tell me you withdraw the complaint. Hence we deliver the same. But on my call to customer care of voltas, they advice me return back to person came for delivery but they not take and tell me it is not our work. I mail this regard to company but no any reply till now.