[Resolved]  Voltas — window ac sold with damaged coil - no help from call center and service center

Address:	New Delhi, Delhi, 110096
Website:	www.voltas.com

Horrible service for ac in mayur vihar delhi.

No response from call center also.

Got a a/c window in 2015 may from new pankaj electronic in dda shopping complex mayur vihar via bill no.496 book no. 10 on[protected]

Gas filled almost four times in 2 and a half years and now the service center took the ac on 8th march filled gas, refitted and when i complaint again on 28th march again that it is still not working they came and took the unit and called in the evening that coil is damaged.

The person who came to fit the ac on 9th march and again later to collect kept insiting that i need to get paint done on the coil for long life and never mentioned that coil is damaged, they are doing this because i did not agree for the same and have damaged and changed the original coil.

When i objected why was this not informed earlier they returned the a/c and the earlier charge they took for filling the gas.

I got the a/c from urban clap and technician confirms fowl play claiming coil has been welded and damaged beyond repair - no one informed at any point about the coil repairs or damage. The ac has been giving problem from the first year only. 2 years and 10 months and i am asked to change coil in addition to filling gas twice in a season. Call center is pathetic they cant even read the notes i have call recordings they promised a call back and none came.

Please note if anyone calls please do your home work and don't ask me what happened if the unit is not replaced will go to consumer court.

Kandarp jain