[Resolved] Voltas — worst quality and services | |||||
I bought this AC 2 years ago and since last year it worked fine. This year it started without cooling. I complained to customers care and person was asking for Rs 2300 for gas charging and Rs 500 for visit charges and told me a total expense of Rs 9000/- After negotiations and follow ups, it was picked for repair and asked me time till last Sunday but today is Monday and I have been continously taking follow-ups from Saturday but till now I am struggling for it. It seems that I have handed over to a local person and not to Tata authorized service center. I tried to get solution from Mr Prabhat (AM) but no responsible response received. Now I am helpless and depending on a service which is completely unprofessional. Was this information helpful? | |||||
May 27, 2017 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 18, 2017 Voltas Customer Care's response Dear Customer (harifkhan), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team | |||||
 2 Comments | |||||
Comments
Hye I am Deshraj Mundhra and using Voltas split AC, I am making request continually for my free service since 30th of March 2017.
But neither technician come nor any call from service centre.
Please resolve the problem.
Deshraj Mundhra
[protected]
[protected]
[protected]@gmail.com
But neither technician come nor any call from service centre.
Please resolve the problem.
Deshraj Mundhra
[protected]
[protected]
[protected]@gmail.com
Voltas Customer Care's response, Apr 19, 2017
Verified Support
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+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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Date of purchase[protected]
My mobile number is [protected]
My email id - [protected]@gmail.com
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team
We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.
Regards,
Voltas Online Team