[Resolved] Voltas — worst service by voltas

[Resolved] Voltas — worst service by voltas

S Shivam75 from Gurgaon, Haryana

Never buy voltas products It's after sale service is worst than worst The service person behaves very rudely at the visit and they want money for free service + extra visiting charge Service request confirmation was on 10th april 2018 through sms and they visited on 25 april, after coming they said, we have requested from way so, it will be chargeable service, they said the right way is from call not from sms. I don't know why voltas asked me to send sms 'pm' to[protected] And by sending sms they came after 2 weeks I don't know why it is the wrong way.. I think there is curruption in voltas company Employees are swallowing the company Was this information helpful? No (0) Yes (0)
Jun 6, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 25, 2018 Voltas Customer Care's response Dear Customer(Shivam75), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Apr 25, 2018 Updated by Shivam75 I have purchased voltas window ac, purchase date is 17 April 2017 I received sms from voltas regarding preventive maintenance of ac on 10 April 2018 In which it is written that "to confirm this sms 'PM' to[protected] or call on [protected]" I have done sms on[protected] on 16 April 2018 On 17th April I received sms containing "Dear Customer, Preventive Maintenance for your Air Conditioner is scheduled on[protected]. For assistance call Helpline [protected](24x7)" And when the service person came on 25 April said that the AC is out of warranty so it will be chargeable Rs 590. SR NO. [protected] Apr 25, 2018 Updated by Shivam75 Phone no. [protected] Verified Support Apr 26, 2018 Voltas Customer Care's response Dear Shivam, We are unable to view your contact number due to some technical issues. Please share your register mobile number with us via DM on the below link: - https://bit.ly/2qZu56v Regards, Voltas Online Team Verified Support Apr 27, 2018 Voltas Customer Care's response Dear Customer(Shiva75), Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern. Regards, Voltas Online Team Verified Support Jul 06, 2018 Voltas Customer Care's response Dear Shivam, We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Have a nice day. Regards, Voltas Online Team
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