[Resolved]  Voltas — Wrong installation of AC

Address:

New Delhi, Delhi, 110044

This is regarding the very unprofessional behavior of Voltas customer care.
on 4th of march is raised request for the installation of newly purchased ac in the Voltas customer care and on the same day one of the engineer visited and did the installation of the AC. After completion of the installation i noticed that AC was not aligned properly and was slightly tilted. i asked the engineer to rectify it then he said that roof and wall alignment is not correct that's why AC alignment is tilted.When I asked for the installation bill, he said that it will be mailed to my email id so I said ok knowing we all are going hi-tech so I also did not pressurized him for the hard copy.
Even though AC was installed I was getting calls from the voltas regarding installation, in reply to which I confirmed that my AC has been already installed. Suddenly I received cancellation request to which I did not pay attention as my request was already fulfilled.

but after few days when actually summer started we noticed that water is leaking from the AC. i complained about the same in the customer care, they did send engineer who upon checking said it was happening due to the wrong installation of the AC and said it will be fixed by different engineer and went away.

i waited for the different engineer responsible for installation thing but they did not turn up so i re logged the case, again engineer visited and said that it will be done by different engineer.

i again raised the ticket and escalated the case to voltas seniors and after a long call(Sudipta Chakravorty (Area Manager ), it was said to me that installation was not done by Voltas. my concern is if the engineers were not from voltas then where they come from?and who send them ? when the complaint was done in the voltas customer care. After so much discussion they promised that they will call me back and will update on the status but nobody called me up. Also i received message of cancellation. It seems Voltas brand which was known for its customer service has degraded their quality and is now least bothered about customer complaints. Even seniors do not take pain to fix the customer problems what they want is just to get rid of it.

I need immediate fix of my problem.as Due to that wrong installation my wall is getting damaged.Moreover how can they cancel my complaint without seeking confirmation from me Really pathetic service am fed up and mentally stressed up following Voltas people as its not easy job to talk to these people, they will make you hold for long hours waste your time and will not work on your concerns.