[Resolved]  Voonik — Refund is not initiated & product not delivered


This is regarding the order R[protected] which raised long back but still some products are in transit for long time and for few refund was pending. No support from Customer Care as well. Colorful Rhinestone Bow Earring (CODE: 1513995) Cute Round Bridal Earring (CODE: 1514069) Seller: E Smart Deals Pvt. Ltd. Also We have returned 2 products of Voylla vendor in same order but so far no refund was provided to my account irrespective of multiple calls to customer care. Today your call center executive asked me to send email to support team so I am sending the email and expecting prompt response on the same. For Voylla products, reverse pick up was initiated on 26th Nov 2015 from www.Delhivery.com and the Tracking Number is AWB[protected]. I even confirmed from delhivery support that they successfully returned back the parcel to voonik.
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Complaint marked as Resolved 
Verified Support
Jan 04, 2016
Voonik Tech Customer Care's response
Hi Nazeer,

We are extremely sorry for the inconvenience caused to you.The refund for the same is initiated with Reference ID: 565e987b97f10, 56820d37e9d9e, 567ba75edb81e .It will take 6-7 business days to reflect in your bank account.For further assistance write to us at [protected]@voonik.com so that we can resolve the issues at the earliest.

Thanks and Regards,
Team Voonik

P.S. For further clarifications feel free to reach us at[protected] or [protected]@voonik.com
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