[Resolved] Voonik Tech — Amount has been deducted from the account but order has not been placed | |||||
I had ordered 2 sarees, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Shivani priya Bank name-icici bank Account no[protected] Ifsc code-icic0001639 [protected], [protected] Was this information helpful? | |||||
Sep 13, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Aug 13, 2016 Voonik Tech Customer Care's response Hi Shivanya, We are sorry to hear that you are unable to see the details of the order that you had placed . Due to some technical glitches the order was not captured. Please share your registered email id and contact number at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest. Thanks and Regards, Team Voonik P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com. | |||||
 2 Comments | |||||
Comments
i want to return your product because i m not satisfied with ur product coz very difference between i watch the product online and when i collect the product and then i see so very difference coz i want ot return the product earliest. thank u so much.
Reply
I am not satisfied with your product, so i want to return your product, so please tell me about return the product by online.
order R[protected]
styloce georgetle+net EMBROIDERY Yellow color party wear saree ( Code : 5017902)
order R[protected]
styloce georgetle+net EMBROIDERY Yellow color party wear saree ( Code : 5017902)
Voonik Tech Customer Care's response, Aug 13, 2016
Verified Support
Hi Kongramesh,
We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your product has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.
Thanks and Regards,
Team Voonik
P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.
We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your product has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.
Thanks and Regards,
Team Voonik
P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.
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