[Resolved] Voonik Tech — Damaged product and not yet exchanged

sujaya pratheesan

Address:	Belgaum, Karnataka, 591124
Website:	www.voonik.com

2 damaged product were submitted for exchange and refund. but we still have not got the refund and exchanged product.
1. voonik order no. : R[protected]
carrier : delhivery
return authorization no. : RKDEB
date : 27.8.2016
AWB no. :[protected]
( requested for exchange because of damage)
2. voonik order no. : R[protected]
carrier: Ekart
return authorization no. : VRFSP
dated on : 27.8.16
AWB no. : VNKC[protected]
(requested for refund because of damage)

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Oct 20, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Voonik Tech Customer Care's response Hi Sujaya,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your order R[protected] has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.
Request for the Exchange of your order R[protected] has been raised.
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, The exchange product will be delivered to you within 7-10 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.