[Resolved] Voonik Tech — Dissatisfaction in product delivery and customer care behaviour | |||||
On dated 7/1/2016 i ordered a saree combo and the order no.was R[protected] and on dated 12/1/2016 received sms that 'your voonik -surat package is arriving through gojavas fulfilled by Gopigeon. please keep INR 643 COD collection ready. on dated 9/1/2016 received a sms from GOJVAS that " received your PIGEN order UNIPINC135395 has been received by gojvas . delivery will be attempted in next 4 to 6 days. again i received a sms from gojvas on dated 12/1/2016 that your PIGEN order UNIPINC135395 is out for delivery. please keep INR 643 ready and i received the consinement after some time. when i open the packet found one saree mismatched as per our online order. at the same time i called the customer care of voonik and inform the problem and registered a complain about this. On dated 14/1/2016a person from voonik name s.k Bhoi con. no- [protected] received the parsal gave a slip . and on dated 19/1/2016 i received a sms from gojavas that " your voonik order UNIVOOP100295 has been received by gajavas. Delivery will be attempted in next 4 to 6 days. on 22/1/2016 again received a sms from gojavas that " your voonik order UNIVOOP100295 is out for delivery. please keep INR 985 ready". My complain is at receive of the product on dated 12/1/2016 i gave rs. 643.00/- as cash on delivery. And for exchange of same combo saree again they are demanding rs. 985.00/- . Was this information helpful? | |||||
Aug 19, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Jan 23, 2016 Voonik Tech Customer Care's response Hi Aparna, We are sorry, tried reaching on your registered contact number, unfortunately unable to reach you since your number was switched off.We have forwarded the details on your registered email-Id.Request you check the mail and reply back on the same. Thanks and Regards, Team Voonik P.S. For further clarifications you can contact us on[protected] or [protected]@voonik.com Verified Support Jan 25, 2016 Voonik Tech Customer Care's response Hi Yadav, We are sorry that you have received a wrong product.We're forwarding this case to our quality department to take appropriate action right away.As discussed over the call, we have raised the return for the product .Please fill your bank details in the form that we have sent through E-mail and submit it within 24 hours .The product will be collected from you within 4 -5 working days and the amount will be refunded to your account in 6-7 working days. Thanks and Regards, Team Voonik P.S. For further clarifications you can contact us on[protected] or [protected]@voonik.com | |||||
 2 Comments | |||||
Comments
On dated 20/1/2016 i ordered a saree and the order no.was R[protected]and on dated 22/1/2016 received sms that 'your voonik -surat package is arriving. please keep INR 416 ready. on dated 23/1/2016 in d mornin i got call dat apka order 2 ghante me deliver hoga n asked sec no. when i open the packet found saree mismatched as per our online order n colour is totally different at the same time i called the from where i got call they said they can no do anything and gave me one no..then i called there again dat person told me to call on customer care n cancel the order and when i asked the no he said search it..after searchin i got a no n was trying to call evertym after one ring it was not responding...kesa web site hai irder karo tou aise wrong milega n not getting ny help also..phle b aise hua tou cloth quality cheap tha but abhi tou sari he totally different hai..pls suggest n provide no where to contact n give complain
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Reply
Dear Customer,
We came across your concern and are saddened for the inconvenience you've been through. Request you to please get in touch with the seller for claiming refund/replacement against your order. Should you need any assistance from us in furture, please write to us at [protected]@gojavas.com.
Regards,
Team gojavas
We came across your concern and are saddened for the inconvenience you've been through. Request you to please get in touch with the seller for claiming refund/replacement against your order. Should you need any assistance from us in furture, please write to us at [protected]@gojavas.com.
Regards,
Team gojavas
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