[Resolved]  Voonik Tech — No update about product but amount debited from the account

Address:Thane, Maharashtra, 400612
Website:Mr Voonik

I am trying to call the customer care since morning but none of the number is working on ur site. I have place an order where i havent received any update about the product such as order id and all but the amount got dedicted from my account as i was making the payment online. Please resolve my issue as soon as possible or else i will place an order on cod and i will not make the payment as well as i will keep the product with me, mark my words..
I attached the screen shot of my account statement where my amount got deducted of 521/-rs. Kindly look into that. I dont want to create a issue.

Regards
Shanawaz shaikh
[protected]
[protected]@gmail.com
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Jul 19, 2017
Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Jun 15, 2017
Updated by Shanu Angelo
I have place an order where i have made the payment online. The amount got debited from my account but i have not received any update about the product. Kindly look into that please.

Thank You
Shanawaz
[protected]
Verified Support
Jun 16, 2017
Voonik Tech Customer Care's response
Dear Shanu,

Accept our sincere apologies for this unfortunate incident. We noticed that your M[protected] order has been confirm which is expected to be delivered by June 23rd 2017.
If in case you face any issue, then kindly write an e-mail to [protected]@mrvoonik.com & we'll look into it.

Thanks and Regards,
Team Mrvoonik
Complaint comments 

Comments

I have returned the product and I haven't received amount yet.

I don't need the product as I did not like the cloth quality and the size doesn't fit.
Voonik Tech Customer Care's response, Jun 28, 2017
Verified Support
Hi Ambika,

We are truly sorry to hear that the product did not appeal to you. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Please share your order number and contact details at help@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

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