[Resolved] Voonik Tech — Order No. M[protected]-2

Rpsingh Sirohi

from Mumbai, Maharashtra

Address:

Meerut, Uttar Pradesh, 250005

Sir, I have order of Molessi Blue Stylish Loafer Shoes, Today I have got delivery of above order through Ecomexpress. On opening the packet, I found black in place of blue. How it happened. I am not interested to get black color. You are requested to help me, to get it back and exchange it with blue as per my original order and choice. I am depressed to get black in place of blue. I called to supplier ERIC ARRANO on ph.[protected], he told me that it has delivered black by mistake and direct me to make a complain before you and exchange it with my choice and order of blue. Please look into the matter and exchange it soon.

Thanking you
R.P. SINGH
Ph: [protected]

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Apr 1, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Voonik Tech Customer Care's response Hi Rpsingh,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Feb 27th, it may take up to 3-5 business days for your bank to credit the refund amount to your account.

Thanks and Regards,
Team Voonik