[Resolved] Voonik Tech — Product is not Yet Delivered and Delivery Date is 23rd Dec | |||||
Regarding the Order Number : R[protected] and Shipment Number : [protected] This is to Inform that I am constantly calling both the Aramex Courier Service as well Voonik Customer Care regarding the Shipment delivery, they say that the address and Mobile number is updated Wrong. While Booking of the Order, the address and Mobile has been updated correctly, and I have purchased many Products from Voonik, Not sure how the wrong Address has been updated in Aramex. Despite of Many Call Attempts, No Action has been taken care, they always inform us that we have escalated the Issue which has no Prior action taken. Not even a Single call has been received to my Mobile neither from Aramex nor from Voonik, stating the delay for the shipment as an Intimation to the Customer. If the Number and Address has been updated wrongly in the Aramex, I have been constantly calling them and they have updated the correct address and Mobile Number, still they were unable to deliver me and update the tracking status to consignee not available. If they were unable to reach through Primary Number which has been updated wrongly, they need to contact the Alternative Number. If the Address has been updated wrongly in the Courier service, it is not the Customer Problem correct. It is correct while booking of the Order in the Voonik System. This results in a Poor Service giving to the Customer. rRequesting you to take an Action immediately and Expecting a Delivery today as early as Possible. Was this information helpful? | |||||
Feb 7, 2017 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Jan 05, 2017 Voonik Tech Customer Care's response Hi Vandana, We are truly sorry for the experience you have been through. Our courier person has tried to call you a couple of times on your registered contact number but the calls were unanswered and we were not provided with your alternate contact number to get in touch with you during the time of delivery. However, the product is returned back to seller and refund for your order is initiated on 5/01/2017, it may take 7-10 working days for your bank to credit amount in your account. Thanks and Regards, Team Voonik | |||||
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