Vovinet — I want to cancel my connection and get my money back

Address:

Pune, Maharashtra

I am using Vovinet since last 5 Month, I took the plan of 15Mb_30GB_2Mb_4M - for the first month the service was ok. Though it used to be down for couple of days within the span of 15 days, it used to be up. In between that the service was down for a week due to 'Fibre cut'. Their customer care team is tuned to fool customers, just by false commitments of restoring the connection by another half of the day, It took SEVEN DAYS to restore my connection. As this incident happened once in four months, I decided to recharge and pay for the next circle. Here I made mistake, as I recharged in the Month of March, it went well for first few days, and again went off as 'Fibre Cut'. Now listen, when I called the Customer care in the morning, then said, it would be up by afternoon 04:00 pm, when I called at evening 0600 they said, it would be up by morning 1100, now when I called morning the next day, they commit of restoring the connection by afternoon, and this went of for 12 days. Only one excuse they give is of 'Fibre Cut', and problem with them is their customer care unit doesn know 'ANYTHING' and just tuned to give this update that the 'Field Team is working' and it would be restored in some time. They will even provide you the name of the field guy, however that guy will never pick up your call. Coming back to my issue, after the 12 days of down time, my connection went off again after 1 day, and its been 4 days, its not up yet. PLEASE DONT GO FOR VOVINET!!!