[Resolved] Vovinet — Net speed | |||
Hi, I have a plan from Vovinet internet provider. The plan that I have opted promises 12 Mbps. The net speed has been down for the last 3 days. When I asked their customer support, they have been promising me that the problem will be resolved in the next 2 hours for the last 3 days, but there is no resolution till now. Mind you, mine is a prepaid connection. A complete loss for me for the 3 days of the month. I tried calling the head of the organisation, but he as expected, disconnected my call. Mind you he has my number, and had spoken to me to get an access to my society. This has been painful for the last few months on month ends as well, when the connection has been disconnected even though payments were done on time. Every time, I have been given the excuse of manual error, as their systems are still manual. Quite a pain I would say. Also, the services are not dependable. I switched from BSNL to this service only 6 months ago. I am on second thoughts whether I made a mistake. Need help in resolving this problem. Regards, Chandan Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I too fell into the trap of Vovinet prepaid connection which promised a speed of 10 Mbps which is very erratic. Besides the sales person assured that the range would cover the entire which it hasn't. He had committed on providing boosters/range extenders in case I faced issues of coverage. I made numerous complaints in writing and on phone but there is no response. The concerned sales person doesn't take calls. Everyone be warned to keep a safe distance from this internet provider.
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Very bad experience with vovinet internet connection.
I am using vovinet internet connection from last 2 months and the plan offered to me is 30 gb at 15 mbps in one month. On speedtest i am getting same speed but i cannot download single movie or software from torrent. Customer care and field engineers are giving so many wrong reasons for this problem. They said that they can not take gurantee for torrent download. There is no any option for refund for unsatisfactory service
I am using vovinet internet connection from last 2 months and the plan offered to me is 30 gb at 15 mbps in one month. On speedtest i am getting same speed but i cannot download single movie or software from torrent. Customer care and field engineers are giving so many wrong reasons for this problem. They said that they can not take gurantee for torrent download. There is no any option for refund for unsatisfactory service
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