Vovinet — service interruptions despite the payment before due date

Address:

303, Tulsi building, Vasant leela complex, waghbil Naka, Thane, Maharashtra, 400607

My account number[protected], name himanshu vaish.

I have received as many as 7 emails and 20 messages regarding the payment, when i have paid well before the due date. My payment details are as follows: payment to : microscan infocommtech pvt. Ltd.
Transaction receipt no. 240323
Transaction date : 18th october, 2019
Amount paid : 2949.00

Twice it's been informed at the customer care department and they confirmed the receipt of payment. But then on 2nd november our internet was disconnected. On contacting, they confirmed for the third time that they have received the payment and service resumed.

Now again i am getting message asking for payment before 5th november.

What kind of company is this where your system errors and glitches have to be tolerated and suffered by the customers.
I made the payment exactly as per the link i received for making the payment, and here i am going through this ordeal for last 10 days.

Your immediate action is desired.