VRL — Negligence of staff in the bus

I am father Kavya joshi... Which she was travelling from Tumkur to Gangavathi the timings were 10:15PM which was departure from tumkur As soon I got into the bus I informed staffs present in the bus to give me an alert before 10mins reaching my destination which is gangavathi so the departure timing was 4AM.. As I asked both the staffs present in the bus.. They did not give an alert.. Then they suddenly gave me an alert when I was at my destination which is gangavathi.. When I asked the staff in the bus that why didn't you have me an alert before 10 mins they just said " There are many shops open near your destination you can stand there" which I felt as careless response because I am travelling alone being a lady I felt unsafe standing there and there were no shops open there.. I reached the destination at 3:45AM I asked the staff to give me an alert before 10mins reaching my destination so that I can call my dad to pick me up.. I am Very much concerned about this.. Take this complaint seriously and give me response ASAP..
This is my ticket number
PNR no- 511! 25981946~20051903