[Resolved]  VRL Travels — Bad Service and wrong communication.

Address:

Bangalore, Karnataka

Dear All, To whomsoever it may concern, this is to bring to your notice about the incident that happened with me today while availing your services.I had a journey scheduled for Bijapur from Bangalore on 14th August, 2014. I changed my plans and wanted to cancel the journey ticket. So I called up the customer care[protected] and they said there is a VRL office in Marathahalli near Kalamandir which is authorized to cancel tickets booked online. I went there only to find out that office to be just an agency who said they could not help me, as I had booked an online ticket through Guest Log-in. This information provided by the Customer care misdirected me and consumed my valuable time. As a result, I lost out of other important professional engagements. The customer care could not even understand the loss of my time. I had availed VRL services earlier, but was thoroughly disappointed by the service and mis-communication of information when it mattered to me the most. The monetary loss compensation would be the least thing which could be done to make up for my loss of faith in the Services. I hope future services improve and do not disappoint by this lack luster service and poor communication.Hoping to hear back from you on this complaint with immediate compensation of my loss. VRL ticket details: TR#2540451 Regards, Rajesh Prasad, +91-[protected].