VRL Travels — bus

Address: Mumbai City, Maharashtra, 400701

I have been travellong on a monthly basis from mumbai to goa.
During each joirneu either to goa or from goa there always some issue with the bus.
The bis os always late when it leaves mumbai, if the pickup os at 10:15 the bus comes no sooner than 11:30.
During the past 5 trips the experience has been horrible.
Each time the bis has broken down.
1. The door got jammed.
2. The bis is not working.
3. Very rude personnel, whom we contacted at the vrl office.
4. Booked sleeper, traveeled in semi sleeper as less number of people. No compensation for the same.