VRL Travels — luggage issue and they have not allowed on bus

Address:	Hyderabad, Andhra Pradesh, 500045
Website:	Redbus.in

Hi all,

I have booked ticket from hyderabad to mumbai.in redbus, my journey date is 23/07/17.

In vrl. Private travel they will not allow cardboard luggage that i don't have information.

At the time of boarding they are telling we will not allow cardboard packed luggage.

I checked with redbus team for the same,
If they have policy they have to share the info on terms and conditions.

They have not mentioned anything about on the same.

I didn't travelled in that bus, they also not refunding the amount also.

Thanks,
Satya