VRL Travels — no refund until date

Address:

560076

Hello,

I have booked vrl bus ticket through redbus.

1. Due to bus cancellation by vrl for route bangalore sirsi friday, october 20, 2017, i have asked for refund, which vrl office had agreed and told me to collect from east end circle.

2. I have visited east end circle jayanagar 3 times and everytime they have informed that they don't have money for refund and also told vrl head office is not giving them money for refund. This is worst nightmare experience that i'm undergoing and also breach of service on bus operators part.

3. Vrl head office bangalore is also convincing everytime that refund will be provided. It has been 4 days that i'm denied refund

3. Redbus is playing safe that due to t & cs that refund must be collected travels office in case of bus cancellation