VRL Travels — officer behavior

Hello Redbus, VRL travels..

I am really disappointed with your service .. I was booked ticket to Hubli through Redbus app and opted to travel through VRL TRAVELS.

Date of travel: Yesterday .

As per the Redbus message, pickup van will come at 8.30 pm near SLV tourist.. Kengeri.. Till 8.00 pm I didn't get any message reg bus number and other details.. I went and asked with SLV tourist official, he just said message will come .. Me and other two old couples are waiting for the pickup van..

At 8.30 pm pickup van came and they went fast though this old people showing signal to stop.. They didn't stop and went near shirke SLV OFFICE and stopped..

Later we again spoke to bus driver to ask why they left us and told them to come back, as they two old couple can't go there to there said point where they stopped the bus. Driver replyed that come with auto 🙄

Even kengeri SLV tourist guy didn't help us, 😡 later we took auto and went to the place where bus was stopped.. We argued with bus driver and official, but driver (VRL BUS) said ask with officer by smiling.. Dear VRL TRAVELS OFFICIALS, is this service you are providing to customers??😠😠😠😠

Later I spoke with officials regarding, there was no message from VRL and red bus dhe said that it is your mistake not our mistake.. You should not book through online ..

Hello VRL TRAVELS guys,

1. if your people saying don't book thorough online why are you accepting booking through online?

2. There were lot of passengers didn't get correct information about bus details, timings.. Pls take care about this..

3. My bus from Peenya was at 11.00 pm.. That also I went and asked with VRL office.. This time also no message from Redbus and VRL ..😩 The pickup van dropped in peenya VRL travels office at 9.30 pm.. You made me to wait 1 hour 30 mins.. 😵 how old people can wait till that time ?

I am really disappointed with VRL TRAVELS..