VRL Travels — Pathetic driver/no sympathy for senior citizen (with valid ticket)

Address:

Mumbai City, Maharashtra, 400066

This is with regards to ticket booked by me for my father from mumbai - shravanabelagola saturday, july 30, 2016
Ticket no: tj8v63526844. i would quote the experience as "height of - no ethics... no empathy"

Ticket was booked till shravanbelgola. trouble started immediately as soon as my father boarded the bus. driver refused to drop to shravanbelgola. he said the bus will drop at channarayapatna and not shravanbelgola. how can he even dare to say so when the ticket is booked till shravanbelgola
I immediately then called up [protected]... phone no of vrl given in sms while booking ticket... on insistence the person says he will talk and resolve this. i thought it would be taken care now

To my surprise i realized from my father that the driver dropped him at channarayapatna... my father is almost 70yrs... driver did not even had the courtesy to drop my father at the bus depot... forget about helping to pick the luggage.

This is how senior citizens are treated???
Night of 1st aug, i called up on [protected] again... there is mr ketan here... listem what he is saying... this is your problem... dont call me... call at the office no. when i insisted he said he will check in the office today... and that he will not call and update me... i will have to call him at 11 today and check

Complaint has been raised with vrl for full refund for this torture. they are offering me a mearge sum of rs 200 which we have alread y spent over and above the tickets charges.

There is no further update from vrl