VRL Travels — refund money due to delay in bus timing

Address:	Satara, Maharashtra, 415110
Website:	www.vrlbus.in/vrl2013/booking_home_page.aspx

Dear sir/madam,

This is surajit misra, booked a ticket from redbus with a ticket no. Is tka[protected]. This journey was from karad-mumbai on 09/10/2017, at 7.30am. The fare was rs. 1400.00.

This bus was 04 hours late at 7.30am (Called bus driver/conductor mobile no. Was provided as sms). I had a flight at 4.30pm from mumbai on the same day. The scheduled time (7.30am) was enough to reach mumbai to catch my flight. I had a call to the bus driver at 6.50am to know the arrival timing of the bus and he had replied about four hours late to reach karad. Then i have traveled through road cars from karad to pune-washi-airport with very exhaustive way and finally i have reached airport 1/2 hours before departure.

I was calling to the customer care of vrl travels at 7.30am on-wards on that day and requested to cancel my ticket and refund my money. But they have refused to do that. Now, my question is, i had reached the boarding point before time on the scheduled date, but bus could not reach in time and it was 4 hours late!!!. Then who is responsible? Today, i have filed a complaint in redbus, although they have denied to refund my money. I want to get back my money either from redbus or from vrl travels as soon as possible. Please take a look at this.

Thanks and regards
Surajit misra