VRL Travels — Regarding my bus booking

Address:

18/2 sainik nagar Laxmitek belgaum

I have booked a ticket from Belgaum to Bangalore on 14/7/21 at 8.51pm through goibibo app and using upi, money also deducted from my account I got a mticket notification detailing me about the departure timing seat number and later when I came to boarding a dress office staff of vrl office they are giving me ### answers that ticket is not booked n all and
If my ticket is not book why you sent me m ticket with all details and if there was some issue then why your team dint call me inform me earlier who is responsible for this loss goibibo or your service