VRL Travels — vrl bus service from vapi to bangalore

Address:

Thoothukudi, Tamil Nadu, 628001

I have booked ticket from vapi to bangalore for journey on 09.11.2017, bearing ticket no. Tkb[protected], through redbus. The scheduled departure was 23.00 p. M on 09.11.2017 at vapi and scheduled arrival was 5.00 p. M on 10.11.2017 at bangalore.
The bus arrived vapi at 23.30 pm on 09.11.2017 at vapi and reached bangalore majestic at 8.30 p. M on 10.11.2017 with delay of 3.30 hours. The late arrival at bangalore by 3.30 hours is very worst one.
Expecting some delay in arrival at bangalore, i have booked ticket from bangalore to tuticorin on 10.11.2017 at 8.30 p. M. From madiwalla in srm bus, bearing ticket no. Wb107bbac00 at cos of rs.840/-
Due to the delayed arrival of your vrl bus, at bangalore by 3.30 hours, i was unable to catch my bus to tuticorin and hance incurred a loss of rs.840/-
Now, i request your esteemed organisation to refund me a sum of rs.840/- favourably.
Further, i wish to inform that, the bus driver himself admit that the bus will never reach bangalore by 5.00 pm at any time. If so, why you are putting the scheduled time of arrival at bangalore as 5.00 pm. If my travel is alongwith my female family members like wife, daughter etc., and missed the onward journey bus, due to your delay, that will cause more problem.
Kindly, refund me a sum of rs.840/- to me favourably.
Thanking you,
N. Senthil kumaran[protected]