Extremely disappointed with Wakefit's after-sales service. This has been one of the most frustrating customer experiences I've had.
I received my product on **17th**, and installation was supposed to be completed within **4 days**. However, even after waiting patiently, the installation is still pending.
The installation was assigned to a Jeeves technician, Moh Monis ([protected], PIN 137). I tried contacting him multiple times. When he finally answered my call around 5 days ago, he promised to visit the next day, but never showed up. Since then, he hasn't been answering my calls.
Is this the kind of service Wakefit considers acceptable? Customers pay for a product expecting a smooth experience, not endless waiting, missed commitments, and the frustration of chasing technicians themselves.
**A product is not just about quality; after-sales service matters just as much.** Based on my experience, I would seriously caution potential buyers to think twice before purchasing from Wakefit, especially if timely installation and customer support matter to them.
Wakefit, please stop making customers chase your team and take ownership of this issue. I expect an immediate resolution and a confirmed installation date.
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