Wakefit Complaints & Reviews

Wakefit customer assistance is really pathetic. I ordered for a mattress and wanted to make modifications and they are very bad in taking care of request and keep on telling that you would be receiving a call within 24 hours.

I have not yet received my product but now i am quite unsure whether the product will be good or not.

I would not recommend to order anything from wakefit. May be they have paid customer...

Company is only aiming for sales not after sales support like flipkart and amazon, first i brought many products from them through their websites itself through prepaid transactions yet once i canceled a mattress and booked order again, but for that transaction refund was not credited for more than a month even after repeated calls and messages to them, just they will say refund will be credited but u will never know when. Good products absolutely...

Brought a mattress on 28/9/19 and cancelled it but still as of 10/10/2019 no refund is initiated, no messages regarding refund from them, only when i had a chat with their customer services they are speaking about refund and that too they are saying it will be processed soon, told refund would be initiated in couple of days on 2/10/2019 and after that told the maximum time limit is within 10/10/2019, but still no refund is credited.i have brought two mattress and various other products too, totally lost trust in them, all their intentions is money clearly, even if during your warranty period or other problem don't expect any service from them, they will just have excuses, remember that money which you have is mine not your hard earned one, so i will get it back.My order id is ORDER201909op5f7J ..

I don't know about others experience, i had very painful and bitter experience with their customer care as well as delivery team (They call it as logistic team). No proper communication. Very much delay in delivery even with in bangalore. If you order set of all products like mattress, bedsheet, pillow, protector you won't get all item at a time. It will delivery one by one. And you need to follow them. I don't know they will support for till 20 years, because even they are not supporting after payment. Once your order done. They won't care about you and they will put your number hold or not responding list. Even if you reach office directly also they won't solve your problem simply will tell to wait for you.