Wakefit — Mattress seller

Queue: wakefit
Submitted On Wed, 18 Jan 2023 16:54:02 +0530 (2 weeks, 1 day ago)
Submitter E-Mail magesh.[protected]@gmail.com
Priority 3. Normal
Follow-Ups
Follow Up by [protected]@wakefit.co 1 week, 4 days ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

We tried calling you on [protected] but were unable to connect. We are looking into the issue highlighted by you and the same will be resolved at the earliest. Hence, we got an update from the team that the product will be picked up pn or before 28 Jan 2023. We request you to kindly wait till the given dat.

Your patience and co-operation in this regard is highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Status from In Progress to Follow Up.
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co 5 days, 1 hour ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, we are really sorry for the issues faced, we will be highlighting the same to concerned team to pickup the product at the earliest and we will keep you posted once we get an update, we require 24-48 hours to get an update.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Follow Up by [protected]@wakefit.co 4 days, 20 hours ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, we got an update the product will be picked up on 30 Jan, 2023. Requesting you to kindly wait till the same.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Status from In Progress to Follow Up.
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co 3 days, 4 hours ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, as you stated you need the return pickup today before 4 pm, we are now escalating this issue to the concerned team on a priority basis. Requesting you to kindly wait till the same if not kindly we request you to allow 24 to 48 hours of time to get an update from the concerned team and the return pick will happen in the specified timeframe.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co an hour ago
Dear Customer,

Greetings from Wakefit!

This email is regarding your product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), pertaining to order number ORDER202301s2s23R.

Please consider this email as a token of our apology for not being able to meet the high standards we've set for our customers.

We tried calling you on your registered mobile number but were unable to connect. The purpose of the call was to seek more time to get an update however our team is already working on this issue.

Your order is being looked into on high priority as you read through this email.

A team member from Wakefit will reach out to you in the next 24 - 48 hours with the latest update on your order.

Thank you for your patience and understanding.

However, you can always reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
+[protected]
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.Dear Team Wakefit,
This is to once again remind you regarding the return pick up. I am also attaching the communications sent by you.

Your commitment to your work and work ethic is worst to the point of embarrassment to yourself and your establishment.

Your promises are empty and do not mean a hoot ( it amounts to deceiving and total rubbish).

Your professionally sounding words are meaningless jargon.

You have been apologizing for most of the time, and I feel you have a separate department for procrastinating an issue.

You like to prolong your issues by escalating and re-escalating and re escalating and need 24hrs to 48 hrs per escalation even after a delay of 20 days.

You blame the Logistics team. Your third-party vendor, even the customer.

Your customer care department does not care for this kind of insulting behavior. Does anyone even take proper responsibility to solve an issue that has been pending for 20-plus days?

25 days to solve an issue that has escalated several times, No clue of what is happening no coordination with either your logistics team and the third-party vendor. Empty promises empty words such as immediate action, sincerely, regret, sorry, and apology.

I PITY YOU.